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COVID-19 Information and Resources

Resources for Engagement Professionals

IAP2A Webinars

Keep on Engaging: Keeping it Human in COVID-19 - Recording now available

IAP2 Australasia members, log in and watch the recording here. 

An online Q&A-style conversation with practical information about current community sentiment and how to adapt your approach to engagement in the COVID-19 environment.

Our panel shares tips and insights on:

  • Community sentiment right now and what people are thinking and feeling.
  • How to work with people with heightened anxiety.
  • Social distancing versus social isolation – how are people coping?
  • What do we say once we reach our audience?
  • Adjusting the messaging, tone and language.
  • What about the timing, do we need to adjust?
  • Breaking down barriers and building trust in communities, we are in this together!
  • The role of engagers in connecting communities.


  • Stu Reeve – Managing Director, Micromex Research & Consulting
  • Louise Mitchell – National Consultant Disaster Recovery Social Recovery Reference Group (SRRG) C\- Emergency Management Branch Department of Health and Human Services
  • Chloe Groser – NZTA Practice Manager Engagement and Communications at NZ Transport Agency
  • Moderated by Kylie Cochrane, Director – IAP2 Australasia; Chair – IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon

Additional Resources

Keep on Engaging: Tips for Adapting in the Days of COVID-19 - Recording now available

IAP2 Australasia members, log in and watch the recording here. Non-members can access the webinar for $10 by emailing info@iap2.org.au

This webinar provides practical information on how you can keep engaging in the COVID-19 environment.

  • How to adapt your engagement plans and strategies to digital or other approaches
  • The role of engagers in connecting communities
  • Looking to positive innovations in crisis
  • Challenges of adapting to the digital space
  • How to work with people with heightened anxiety


  • Adam Smith, Director, Harvest Digital Planning
  • Nicole Hunter, Co-founder and Director, MosaicLab
  • Nathan Connors, IAP2 Australasia Director and Global Head of Client Services, Granicus (formerly Bang The Table)
  • Moderated by Kylie Cochrane, IAP2 Australasia Director; Chair, IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon

Additional Resources

IAP2A Training and Events updates

IAP2A Response to COVID-19

For members, training and event participants

02 June 2020

IAP2 Australasia is resuming face-to-face training in some locations across Australia and New Zealand in June, in line with state based COVID-19 guidelines and regulations.

The health and wellbeing of our participants is our top priority and we are working with our partner venues to ensure our training rooms apply the appropriate distancing requirements. Face to face training will be held with smaller groups, with venues adhering to appropriate hygiene measures and providing individually portioned catering to our participants.

Our existing Communities of Practice will expand to include more members, new Communities will be established, and online local network events are being established in partnership with our local network groups.


Additional Training and Event Information

We are working with our training and event venues who are putting in place increased measures for hygiene, cleanliness and infectious disease prevention, and social distancing in line with advice provided by government health authorities.  We have adjusted the catering to be provided at our public training venues to individual portions, wrapped and covered for safe food hygiene and to minimise any shared contact of utensils.

We also encourage all participants to keep up to date with information published by your Government health agency.

Australian Government Department of Health: health.gov.au/

Ministry of Health NZ: health.govt.nz/

What if you need to postpone or reschedule your attendance?

If you need to postpone your attendance at upcoming booked training courses as a result of the COVID-19 situation, such as: personal illness or isolation; an immediate family member having COVID-19; or in line with your organisational policy, IAP2 Australasia will consider applications to waive cancellation fees. If approved, IAP2 Australasia will provide credit notes to be used for a future training course or event. This will be considered on a case by case basis and in line with official Government agency advice. Please notify us by emailing training@iap2.org.au and include any supporting evidence such as a letter from your employer or a medical certificate.

If your reason for postponing or cancelling your attendance is not COVID-19 related, then our usual IAP2A cancellation policy applies.

Thank you for your support of IAP2 Australasia, and do get in touch if you have any concerns or questions.

For more information

Contact Customer Service Team on either of our toll free lines: AU: 1300 4ENGAGE (436 424)  |  NZ: 0800 4ENGAGE (436 424)  or email: info@iap2.org.au