COVID-19 Information and Resources Hub
Resources to help engagement practitioners navigate the new normal.

Resources for Engagement Professionals
- Guidelines on how to handle difficult conversations in the online environment
- IAP2A: 5 tips for digital engagement
- IAP2A Adaptive Engagement Tool Ideas
- Capire Consulting Group: Inclusive Community Engagement Toolkit 2020
- Conversation Caravan: COVID-19 Procedure
- Coronavirus and Engaging Cities: Towards Community Recovery with Sally Hussey
- Digital Visual Facilitation: A Crash Course in Translating Your Process to a Virtual Setting
- Granicus: Let’s Talk Kamloop (how they got started with engaging the community online) case study
- Max Hardy: Toward robust online community engagement
- MosaicLab – Connecting people online (hard to reach + beyond reach)
- MosaicLab – 10 tips for engaging in difficult times
- MosaicLab: Online and remote Services | Delivering your projects & milestones in a changing environment
- Social Pinpoint: Public Engagement during COVID-19
- Social Pinpoint: COVID-19 Round Table – How are you engaging?
- Social Pinpoint: 6 Major Benefits of Online Community Engagement
- World Health Organisation: advise on how to manage COVID-19 risk when organising meetings & events
- A rundown of meeting technologies by The Association Specialists
- Aha! Consulting: Virtually Real – Life Mimicking Life
- Aha! Consulting: Home office tips
- Beyond coronavirus: The path to the next normal
- Brave, honest conversations in times of fear and anxiety
- COVID-19: How to include marginalized and vulnerable people in risk communication and community engagement
- Deliberately Engaging: Virtual Engagement needn’t be second best
- Granicus: 100 ideas to help engage your community online
- Granicus: Community Resilience: Is Empathy Possible in an Online World?
- Granicus: Engaging Questions for Public Engagement
- Granicus: 21st Century Practitioner’s Guide to Community Engagement
- Granicus: Seven Reasons to Keep Talking
- Jacinta Cubis: If you can read the room, you can read the zoom
- Jacinta Cubis:Make your meetings Hum
- Micromex: Community Perceptions Report Wave 3
- Stu Reeve (Micromex Research): The importance of continuing community engagement at home
- Tamarack Community: How Community Engagement is Changing in the midst of COVID-19
IAP2 Australasia Webinars
Keep on Engaging: Keeping it Human in COVID-19 – Recording now available
IAP2 Australasia members, log in and watch the recording here.
An online Q&A-style conversation with practical information about current community sentiment and how to adapt your approach to engagement in the COVID-19 environment.
Our panel shares tips and insights on:
- Community sentiment right now and what people are thinking and feeling.
- How to work with people with heightened anxiety.
- Social distancing versus social isolation – how are people coping?
- What do we say once we reach our audience?
- Adjusting the messaging, tone and language.
- What about the timing, do we need to adjust?
- Breaking down barriers and building trust in communities, we are in this together!
- The role of engagers in connecting communities.
Speakers
- Stu Reeve – Managing Director, Micromex Research & Consulting
- Louise Mitchell – National Consultant Disaster Recovery Social Recovery Reference Group (SRRG) C\- Emergency Management Branch Department of Health and Human Services
- Chloe Groser – NZTA Practice Manager Engagement and Communications at NZ Transport Agency
- Moderated by Kylie Cochrane, Director – IAP2 Australasia; Chair – IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
Additional Resources
- National Principles for Disaster Recovery
- Hobfoll et al 2007 Five Essential Elements of Immediate and Mid–Term Mass Trauma Intervention:
Empirical Evidence - *Australian Psychological Society – Useful skills for disaster recovery: the importance of social connections
- *Communicating in Disaster Recovery (p18-20 has good tips for principles and psychological challenges)
- *COVID-19 and emergency preparedness for NSW and from Qld – QDN in consultation with QHealth have developed accessible ‘Easy Read’ information and checklists to support people with Disability and assist them in their COVID-19 preparedness activities. These tools are available here.
- Community-led Recovery Exploration
- Stu Reeves presentation slides
- Micromex research
Keep on Engaging: Tips for Adapting in the Days of COVID-19 – Recording now available
IAP2 Australasia members, log in and watch the recording here. Non-members can access the webinar for $10 by emailing info@iap2.org.au
This webinar provides practical information on how you can keep engaging in the COVID-19 environment.
- How to adapt your engagement plans and strategies to digital or other approaches
- The role of engagers in connecting communities
- Looking to positive innovations in crisis
- Challenges of adapting to the digital space
- How to work with people with heightened anxiety
Speakers
- Adam Smith, Director, Harvest Digital Planning
- Nicole Hunter, Co-founder and Director, MosaicLab
- Nathan Connors, IAP2 Australasia Director and Global Head of Client Services, Granicus (formerly Bang The Table)
- Moderated by Kylie Cochrane, IAP2 Australasia Director; Chair, IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
Additional Resources
- Top four core digital engagement skills
- Using The HiVE to support your community during COVID-19 and beyond
- Top 5 principles for digital engagement success
- Using The HiVE to replicate face to face activities
- Granicus Resources
- livedemo.engagementhq.com/covid-19
- demonstration.engagmenthq.com
- Zoom.com
- Wiziq.com
- Pathbright.com
- post-it.com/3M/en_US/post-it/ideas/app/
- Wistia.com
- Intercom.com
- Rev.com
- segment.com/
- Powerbi.com
- tableau.com/
- iCivics for Kids
- Examples of gamification online
IAP2 International Webinars
Keep on Engaging: Keeping it Human in COVID-19 – Recording now available
IAP2 Australasia members, log in and watch the recording here.
An online Q&A-style conversation with practical information about current community sentiment and how to adapt your approach to engagement in the COVID-19 environment.
Our panel shares tips and insights on:
- Community sentiment right now and what people are thinking and feeling.
- How to work with people with heightened anxiety.
- Social distancing versus social isolation – how are people coping?
- What do we say once we reach our audience?
- Adjusting the messaging, tone and language.
- What about the timing, do we need to adjust?
- Breaking down barriers and building trust in communities, we are in this together!
- The role of engagers in connecting communities.
Speakers
- Stu Reeve – Managing Director, Micromex Research & Consulting
- Louise Mitchell – National Consultant Disaster Recovery Social Recovery Reference Group (SRRG) C\- Emergency Management Branch Department of Health and Human Services
- Chloe Groser – NZTA Practice Manager Engagement and Communications at NZ Transport Agency
- Moderated by Kylie Cochrane, Director – IAP2 Australasia; Chair – IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
Additional Resources
- National Principles for Disaster Recovery
- Hobfoll et al 2007 Five Essential Elements of Immediate and Mid–Term Mass Trauma Intervention:
Empirical Evidence - *Australian Psychological Society – Useful skills for disaster recovery: the importance of social connections
- *Communicating in Disaster Recovery (p18-20 has good tips for principles and psychological challenges)
- *COVID-19 and emergency preparedness for NSW and from Qld – QDN in consultation with QHealth have developed accessible ‘Easy Read’ information and checklists to support people with Disability and assist them in their COVID-19 preparedness activities. These tools are available here.
- Community-led Recovery Exploration
- Stu Reeves presentation slides
- Micromex research
Keep on Engaging: Tips for Adapting in the Days of COVID-19 – Recording now available
IAP2 Australasia members, log in and watch the recording here. Non-members can access the webinar for $10 by emailing info@iap2.org.au.
This webinar provides practical information on how you can keep engaging in the COVID-19 environment.
- How to adapt your engagement plans and strategies to digital or other approaches
- The role of engagers in connecting communities
- Looking to positive innovations in crisis
- Challenges of adapting to the digital space
- How to work with people with heightened anxiety
Speakers
- Adam Smith, Director, Harvest Digital Planning
- Nicole Hunter, Co-founder and Director, MosaicLab
- Nathan Connors, IAP2 Australasia Director and Global Head of Client Services, Granicus (formerly Bang The Table)
- Moderated by Kylie Cochrane, IAP2 Australasia Director; Chair, IAP2 International and Managing Principal, Communication & Stakeholder Engagement – Australia and New Zealand, Aurecon
Additional Resources
- Top four core digital engagement skills
- Using The HiVE to support your community during COVID-19 and beyond
- Top 5 principles for digital engagement success
- Using The HiVE to replicate face to face activities
- Granicus Resources
- livedemo.engagementhq.com/covid-19
- demonstration.engagmenthq.com
- Zoom.com
- Wiziq.com
- Pathbright.com
- post-it.com/3M/en_US/post-it/ideas/app/
- Wistia.com
- Intercom.com
- Rev.com
- segment.com/
- Powerbi.com
- tableau.com/
- iCivics for Kids
- Examples of gamification online
IAP2A Training and Events
If you need to postpone your attendance at upcoming booked training courses as a result of the COVID-19 situation, such as: personal illness or isolation; an immediate family member having COVID-19; or in line with your organisational policy, IAP2 Australasia will consider applications to waive cancellation fees. If approved, IAP2 Australasia will provide credit notes to be used for a future training course or event. This will be considered on a case by case basis and in line with official Government agency advice. Please notify us by emailing training@iap2.org.au and include any supporting evidence such as a letter from your employer or a medical certificate.
If your reason for postponing or cancelling your attendance is not COVID-19 related, then our usual IAP2A cancellation policy applies.
Thank you for your support of IAP2 Australasia, and do get in touch if you have any concerns or questions.