IAP2 Australasia website FAQs

How do I login to the IAP2 Australasia member website?

1. Create a profile, if you do not already have one. You will then have a username and password.
2. If you do not have a profile click Join Now and you can Connect as a Non member or Join as a member.
3. If your organisation has a Corporate membership, you need to Connect as a non member first - to create your profile, then enter the affiliate code for your organisation to link yourself to the corporate membership.

How to login infographic

How do I check if I am a member, or reset my password?

How to check if you are a member

  1. Once logged in, go to the Training Calendar or Events Calendar – and if the Your Price shows the members price, then you are a member (or vice versa).

How to reset your password

  1. You can request a reset password link here.

My login details aren't working

This is often a cause of a cache problem with your browser. View instructions on how to clear your browser cookies further below.

I have forgotten the email address associated with my account.

If you can't log in because you forgot the email address linked to your account, please contact us here.

I didn't receive a password reset email.

After you follow the steps to reset your password, we'll send you a password reset link using the email address you used to create your account. If you didn't receive this email, check your email's spam or junk folder. If this step didn't resolve the issue, you may have entered the wrong email address. This is usually the result of a spelling mistake or typo. Please contact us here so that we can assist you.

I think my password was stolen.

If you can't log in because you think someone may have changed your password, reset your password here. After you update your password, your previous password will become invalid.

How to clear browser cookies

Scroll down to find the browser you are using and then follow the instructions.

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again.
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose "All time".
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome.
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose "All time".
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome's cache, visit Google's documentation.

Firefox

Windows

  1. Click the menu icon in the top-right corner.
  2. Select Select Options.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox's cache, visit Mozilla's documentation.

Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done.
  6. Close and restart Safari for the clearing to take full effect.


Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear history.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

Note: To clear browsing history that's stored in the Cortana cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck "Preserve Favorites website data".
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer's cache, visit Microsoft's documentation.


Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.


Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

 

Chrome for Android

  1. From the Chrome app, tap the device's Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options
  6. Tap Clear.