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Facing Conflict

Learn how to identify triggers and respond effectively to conflict in engagement


The Facing Conflict course will help engagement practitioners understand the factors that contribute to conflict situations, how to identify triggers and how to respond effectively.

Facing Conflict is one of the six elective courses available as part of the IAP2 Australasia Certificate of Engagement. 

This course is suitable for engagement practitioners with two or more years’ experience in engagement, or those new to engagement whose role is working in high conflict environments. It is suitable for people who are working one-to-one with people, project teams, or groups, in the engagement process.

The aim of the course is to build on an individual engagement practitioner’s capability to work with conflict in engagement processes, including recognising people’s behaviours, developing personal practitioner skills and using appropriate facilitation tools.

The objectives are to:

  • Identify sources of conflict
  • Understand and recognise how conflict appears and the factors that contribute to conflict in engagement
  • Recognise the impact conflict has on engagement processes
  • Understand your own role in conflict, manage your own behaviour and build personal resilience.

This Facing Conflict course will develop your knowledge of the principles and guidelines associated with facing conflict in engagement and how to work with the core models of engagement and how they can assist you in the practice of engagement.

Why train with IAP2 Australasia

The IAP2 Australasia Certificate of Engagement is increasingly becoming the standard employers look for when hiring community engagement practitioners.

You will gain access to the right tools, resources and proven methods while connecting with other experts and organisations through continuous education with IAP2 Australasia.

IAP2 Australasia provides well-respected and industry-leading training in community and stakeholder engagement. Our training is tailored for all levels of education and experience, from the first time engager to managers and decision makers who benefit from quality engagement processes.

The benefits of IAP2 Australasia training:

  • Practical knowledge and theory delivered in an inclusive training environment
  • Training is participatory and experiential, with lots of positive interaction between participants from a diverse range of backgrounds
  • Materials are contextualised for Australia and New Zealand
  • All trainers are experienced trainers AND practitioners, able to reflect on current and real-world examples
  • Flexible learning pathways for participants ensuring that all training is relevant and applicable
  • Certificate in Engagement is recognised as the standard for engagement professionals
  • All participants receive a quality training manual, with access to additional resources via our online forum (where applicable)
  • All training delivered in professional training environments, in close proximity to public transport options

Want to know more about our training?

Find out more information on the IAP2A Certificate of Engagement, In-House Training and our Licensed Trainers.

Have a question?

Email us at training@iap2.org.au and our friendly team will be very happy to help answer your questions.