IAP2 Australasia website FAQs

I can’t find the training date/module I am looking for.

When searching in the training calendar, try filtering your search by state or month. This will narrow down the search results.

My login details aren't working.

This is often a cause of a cache problem with your browser. View instructions on how to clear your browser cookies further below.

I have forgotten my password. How do I reset it?

You can request a reset password link here.

I have forgotten the email address associated with my account.

If you can’t log in because you forgot the email address linked to your account, please contact us here.

I didn't receive a password reset email.

After you follow the steps to reset your password, we’ll send you a password reset link using the email address you used to create your account. If you didn’t receive this email, check your email’s spam or junk folder. If this step didn’t resolve the issue, you may have entered the wrong email address when you created your site. This is usually the result of a spelling mistake or typo. Please contact us here so that we can assist you.

I think my password was stolen.

If you can’t log in because you think someone may have changed your password, reset your password here. After you update your password, your previous password will become invalid.

I forgot my email address and see an "The email address was not found" error.

If you’re receiving an “Invalid email address” error when attempting to log in, check the email address box on the login screen for any typos. Then try any other email address you may have used to create your account.

If you still can’t log in, we can help you troubleshoot. Please contact us here and include the following information in the body of your message so we can verify your account:

  • Browser (Chrome, Edge, Firefox, etc)
  • Your full name
I think I entered my email address incorrectly.

If you think you entered the wrong email address when you created your site (for example, if you suspect that you made a typo or spelling mistake), we can help you fix it.

Tip: If you remember the correct email address and can log in with it, we recommend it.

If you don’t know the exact email address you entered, please contact us here and include the following information in the body of your message so we can verify your account:

  • Full Name
  • Address

Note: For security reasons, we can’t share previous login information, such as the misspelled email address.

How to clear browser cookies

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again.
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose “All time”.
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome.
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose “All time”.
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome’s cache, visit Google’s documentation.

Firefox

Windows

  1. Click the menu icon in the top-right corner.
  2. Select Select Options.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox’s cache, visit Mozilla’s documentation.

Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done.
  6. Close and restart Safari for the clearing to take full effect.

Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear history.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

Note: To clear browsing history that’s stored in the Cortana cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck “Preserve Favorites website data”.
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer’s cache, visit Microsoft’s documentation.

Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.

Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

  1. From the Chrome app, tap the device’s Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options
  6. Tap Clear.

IAP2 Australasia Training FAQs

What time does the training start and finish?

8:45am for a 9am start and finish at 4:45pm.

Do I need to bring anything to the training?

You don’t need to bring anything along to training. A manual, notepad and pen will be provided in the training room for you. You can of course bring your own notepad if you wish.

When should I register for the training?

We recommend registering for training at your earliest convenience. Your place at training is confirmed upon payment of your invoice 5 working days prior to the training date.

How do I pay for training?

Any purchases you wish to make through our IAP2 checkout, will require you to have your credit card handy for payment.

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to complete the on-line form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.

What if I register and then I need to change/cancel my registration?

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to complete the on-line form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.

Can I tentatively hold a place?

Unfortunately we do not tentatively hold places for people. You need to register for a course to secure a place.

Can I receive RPL for any previous training?

We do not offer recognition for prior learning (RPL) for our training courses. If you have undertaken any Foundations in Public Participation training, please contact training@iap2.org.au to see what training options are available for you.

Are there any discounts available?

The only discount available for training is the member pricing, which is only available to financial members of IAP2 Australasia.

Do I have to do Engagement Essentials first?

Engagement Essentials is the pre-requisite for the Certificate in Engagement. It’s the foundation for Engagement Methods and Engagement Design. You do need to complete Engagement Essentials before moving onto these modules.

Our electives are designed as stand-alone training so you can complete an elective before you do Engagement Essentials.

Is there a pre-requisite for electives?

There are no pre-requisites for electives. Our electives are designed as stand-alone training so you can complete any elective at any time.

How do I get my certificate?

You will receive a digital certificate of attendance for each module. Once you have completed the IAP2 Australasia Certificate in Engagement, you will receive a digital copy of the certificate at the end of the month of completion. If you would like a printed copy of your Certificate in Engagement, please advise the best postal address for this via reply email to your digital Certificate.

What to wear

There is no dress code for our training. We recommend you wear something comfortable as you will be sitting and moving around the training room throughout the day. If in doubt we suggest semi-casual work wear. 

Dietary requirements

If you have any dietary requirements please notify our Training Administration Coordinator a minimum of three working days before the training to ensure your requirements can be provided. 

Can I book accommodation with my training?

Please note IAP2 Australasia is unable to arrange or recommend accommodation.

In-House Training FAQs

Do we offer our training in-house?

Absolutely!

How many people do we need?

The training works best when you have a minimum of 10 participants. You can have a maximum of 25 participants per session.

What modules are available in-house?

All of our training modules can be delivered in-house. This includes all the modules from the Certificate in Engagement.

Where will we deliver in-house training?

We deliver our in-house training almost anywhere in Australia and New Zealand. We will work with you to bring the training to your organisation, so that your team can train together.

If you are in a regional area and don’t have enough participants, please contact us and we will work with you to link other groups/participants to bring about the training in your region.

How much does in-house training cost compared to public training?

Depending on the number of participants, the in-house training is generally cheaper than sending your participants to training. There are even more savings where you would normally need to send your staff to training, saving you the cost of travel and accommodation.

How do we get a proposal for in-house training?

Please contact Michelle Caruso, Membership Relations Manager on +61 438 135 089 or email michelle@iap2.org.au