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IAP2 Tools

IAP2 has a range of tools, resources and guides available for community engagement practitioners.

The IAP2 Tools consist of resources developed by IAP2 and associates, these include the Quality Assurance Standard and the Guide to Engaging in Disaster recovery. More resources for practitioners can be found in our resource library.

IAP2 Quality Assurance Standard

IAP2 has long offered valuable tools that demonstrate how and when to engage and provide insight into the principles behind effective community and stakeholder engagement.

As the field of engagement becomes more specialised, IAP2 recognised the need for a standard process for any engagement process to ensure it meets best practice principles leading to confidence in the outcome for all involved.

The standards document describes the important elements of any engagement process and was developed in response to requests for a set of ‘standardised principles’ to ensure consistency in quality and support those carrying out the process. It also allows any process to be audited against a defined standard for simpler evaluation and quality assurance.

This document outlines what each stage of a community and stakeholder engagement process should entail. It was approved by the IAP2 International Board in June 2015.

Special thanks to the working group of Lucy Cole-Edelstein, Kimbra White, Mark Ritch, Keith Greaves and Carla Leversedge who dedicated many hours over more than two years to develop this process. Any to the many members who input their thoughts, views, case studies and processes to help assess the standard and process. Without our IAP2 members this work could not have been completed and we thank you.

We trust these standards will be of benefit to your organisation and as always we appreciate your feedback on their application.

IAP2 Guide to Engaging in Disaster Recovery

In 2014/15 IAP2 Australasia held a series of Disaster Masterclasses with renowned expert Anne Leadbeater OAM, an independent national consultant who specialises in disaster recovery and community resilience.

As part of each workshop, attendees participated in a World Café session that posed the following questions in relation to disaster recovery:

Why is this work hard to do? What are the barriers and challenges for participation? What gets in the way?
What could help? What knowledge, strategies and approaches would make it possible?
What is success? What do we measure? When do we celebrate?

This resource explores some of the challenges likely to be encountered by community leaders and practitioners working to engage and support communities in recovery. It offers a series of helpful recommendations or ‘principles’ for effective engagement that draw on the experience and expertise of emergency management and community engagement professionals from around Australia and New Zealand.

*All these resources can be found by searching resources here.