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Infrastructure Hub

The Infrastructure Hub houses a range of community engagement resources to help engagement practitioners in this sector.

Practitioners will find a list of Infrastructure community engagement resources to help navigate the landscape, including:

Use the buttons below to skip to content type or simply scroll down the page to view the list of resources available.

Matagarup bridge

Case Studies

 Wentworth to Broken Hill Pipeline Project

W2BH (John Holland, MPC Kinetic and WaterNSW) | Infrastructure (Construction) | 2019 Core Values Awards

The overall aim of the Wentworth to Broken Hill Pipeline (W2BH) project was to construct a 270km pipeline and associated infrastructure (including four pump stations, a 720ML bulk water storage and high voltage power lines)I to transfer up to
37.4ML per day of water from the River Murray to the Mica Street Water Treatment Plant in Broken Hill.

East Fremantle Oval Revitalisation

GHD and the Town of East Fremantle | Planning | 2019 Core Values Awards

The East Fremantle Oval precinct is located within the Town of East Fremantle, approximately 20km southwest of the Perth CBD and roughly 2km northeast of the Fremantle City Centre.

Nepean Hospital Stage 1 Redevelopment

Health Infrastructure and Nepean Blue Mountains Local Health District | Infrastructure (Planning and Design) | 2019 Core Values Awards

In November 2016, the NSW Government committed $576 million for the Stage 1 major expansion and upgrade of Nepean Hospital and communitybased services to provide essential health care for the growing population
in western Sydney.

Borroloola Water Treatment System Upgrade

Power and Water Corporation | Smart Budget | 2019 Core Values Awards

Borroloola is one of the most remote communities in Australia, located on the McArthur River in the Northern Territory, about 1,000 km southeast of Darwin.

Involving community in the design of the Princes Highway upgrade in the face of bushfire and COVID-19 crises

Transport for NSW | Infrastructure (Planning and Design) | 2020 Core Values Awards

The NSW South Coast community play a vital role in helping us shape the future of a safer, better connected and more sustainable Princes Highway.

Kingsford Smith Drive upgrade: a new entry statement to Brisbane

Lendlease Engineering and Brisbane City Council | Infrastructure (Construction) | 2020 Core Values Awards

Brisbane City Council’s Kingsford Smith Drive upgrade is transforming one of the city’s most significant transport routes into a vibrant urban corridor with the Brisbane River as the centrepiece. The design and construction of the project is being completed by Lendlease Engineering.

Christchurch Northern Corridor motorway project by CNC Alliance

Waka Kotahi NZ Transport Agency, Christchurch City Council, Fulton Hogan, Aurecon and Jacobs | Infrastructure (Construction) | 2021 Core Values Awards

The Christchurch Northern Corridor was a four year project managed by an Alliance that includes Waka Kotahi NZ Transport Agency, Christchurch City Council, Jacobs, Aurecon and Fulton Hogan.

Apex Park Co-design

Rail Projects Victoria, CPB Contractors and Design Jam | Infrastructure (Construction) | 2021 Core Values Awards

Rail Projects Victoria, CPB Contractors and Design Jam collaborated to deliver a co-design opportunity to the community of Stratford in Victoria, to design a range of improvements to Apex Park as part of the Gippsland Line Upgrade.

Victoria Park Project – Vision Engagement

Brisbane City Council | Infrastructure (Planning and Design) | 2021 Core Values Awards

Brisbane City Council is a local government organisation. The Victoria Park Project intersects the inner-city suburbs of Herston, Kelvin Grove and Spring Hill.

Playground adventurers of Omokoroa are proud of their new fantastical playground – How Omokoroa’s playground adventurers and Council came together to co-design the new Omokoroa Domain Playground

Western Bay of Plenty District Council | Infrastructure (Planning and Design) | 2021 Core Values Awards

State what is unique or innovative – The Omokoroa Domain Playground Redevelopment project used traditional engagement techniques to ensure quality engagement via a co-design process took place.

Apex Park Co-design

Rail Projects Victoria, CPB Contractors and Design Jam | Infrastructure (Construction) | 2021 Core Values Awards

Rail Projects Victoria, CPB Contractors and Design Jam collaborated to deliver a co-design opportunity to the community of Stratford in Victoria, to design a range of improvements to Apex Park as part of the Gippsland Line Upgrade.

Mental Health Beds Expansion Program

Victorian Health Building Authority | Infrastructure (Planning and Design) | 2021 Core Values Awards

Delivering the recommendations of The Royal Commission into Victoria’s Mental Health System.

Logan Community Vision

Logan City Council and Articulous | Planning | 2021 Core Values Awards

The City of Logan is changing. It is experiencing its fastest rate of growth in its 40-year history, with more than $18 billion in planned infrastructure and improvements to be delivered over the coming years.

Whakahekerau – Rakiātea Rautaki Tai: A community’s vision for a resilient coast

Dunedin City Council and WSP | Planning | 2021 Core Values Awards

The St Clair – St Kilda Coastal Plan engagement process is a rare example of a community-centred approach to climate adaptation. Community visioning played a central role in steering project direction and saw a diverse set of groups and individuals engaged using a variety of methods.

Creating a lasting legacy together

Waka Kotahi NZ Transport Agency KiwiRail North Canterbury Infrastructure Recovery (NCTIR) Alliance | Infrastructure (Construction) | 2021 Core Values Awards

A focus on delivering positive cultural and environmental outcomes after the Kaikōura earthquake.

Kalamunda Community Centre Development

City of Kalamunda, State Government of Western Australia, Lotterywest, Australian Government, Kalamunda Community Learning Centre | Infrastructure (Construction) | 2021 Core Values Awards

A City of Kalamunda project within the Perth Hills of Western Australia. City-created Community Reference Group to oversee design and construction. More than $6.6 million in grant funding received covering entire project thanks to strong community and City-led advocacy. Empowering the community through strong collaboration resulting in high level of community ownership, satisfaction and pride.

Water main upgrade: engagement transforming construction impacts to opportunities

City West Water JAYDO Construction CNC Project Management | Infrastructure (Construction) | 2021 Core Values Awards

Public participation in a utility construction project that focused on involving community in decisions that improved local liveability during and beyond the life of the project’.

Downtown Infrastructure Development Programme: Auckland’s multi-million-dollar downtown waterfront makeover

Auckland Transport, Auckland Council, Downer NZ, HEB, Soletanche Bachy | Infrastructure (Construction) | 2021 Core Values Awards

An innovative Development Response approach spanning the entire IAP2 engagement spectrum. A transformation of downtown Auckland led by Auckland Council and delivered through Auckland Transport.

Engagement with Friends of Mentone Station and Gardens Group

Southern Program Alliance / Level Crossing Removal Project | Infrastructure (Construction) | 2021 Core Values Awards

The Level Crossing Removal Project (LXRP) and Southern Program Alliance (SPA) engaged with the Friends of Mentone Station and Gardens (FOMSG) to ensure community support for the design and delivery of the new heritage deck and garden at Mentone Station in Melbourne.

‘Picture this …..’ City of South Perth Recreational and Aquatic Facility Engagement

City of South Perth | Infrastructure (Planning and Design) | 2021 Core Values Awards

Designing an engagement program that was adaptable and responsive to the ever-changing COVID-19 environment – resulting in the City engaging online for the first time.

East Fremantle Oval Redevelopment

Town of East Fremantle | Infrastructure (Planning and Design) | 2021 Core Values Awards

The plan delivers a state-of-the-art inclusive community hub and public open space that opens the site up for use by all interests, ages and abilities for sports, leisure, and recreation.

Engagement with Friends of Mentone Station and Gardens Group

Southern Program Alliance / Level Crossing Removal Project | Infrastructure (Planning and Design) | 2021 Core Values Awards

The Level Crossing Removal Project (LXRP) and Southern Program Alliance (SPA) engaged with the Friends of Mentone Station and Gardens (FOMSG) to ensure community support for the design and delivery of the new heritage deck and garden at Mentone Station in Melbourne.

Future White Sands Urban Development Engagement

Creating Communities Pty Ltd Woolworths Group Pty Ltd | Infrastructure (Planning and Design) | 2021 Core Values Awards

The Future White Sands project at Scarborough Beach in Perth, Western Australia, aims to revitalise a key local site, currently home to a tavern, bottle shop and gym (located in an old hotel building).

Great Western Highway Upgrade Program – Blackheath Co-Design Committee and Consultation

Transport for NSW | Infrastructure (Planning and Design) | 2021 Core Values Awards

Successful, largely virtual community co-design process for a major highway upgrade, followed by a period of community consultation on the outcomes of the co-design process, during the COVID-19 pandemic.

Innovating Streets for People

Waka Kotahi NZ Transport Agency | Infrastructure (Planning and Design) | 2021 Core Values Awards

Upskilling local government capability in community co-design through a ‘train the trainer’ model. Waka Kotahi NZ Transport Agency delivers the Innovating Streets for People ‘tactical urbanism’ programme across New Zealand.

Midland Highway Safety Improvements

Department of Transport | Infrastructure (Planning and Design) | 2021 Core Values Awards

The Midland Highway is a strategically important road in Victoria, linking Geelong and Ballarat. It serves as a key freight route for agricultural industries to get their goods to market, and is also vital for commuters, connecting the growing towns along the highway to jobs and services in Ballarat.

Refresh Vaucluse and Diamond Bay

Sydney Water | Infrastructure (Planning and Design) | 2021 Core Values Awards

Since 1989, Sydney Water has been planning to put an end to NSW’s last three remaining ocean outfalls that continuously discharge untreated wastewater into the ocean.

Yan Yean Road Upgrade Stage 2 – Public Engagement: Innovative consultation conquers COVID restrictions

Major Road Projects Victoria | Infrastructure (Planning and Design) | 2021 Core Values Awards

Yan Yean Road Upgrade – Stage 2 conquered COVID-19 physical distancing requirements to deliver two innovative, inclusive and highly successful online engagement programs in 2020. This consultation informed the design that was presented to the community as part of the Environmental Effects Statement (EES) process.

Melbourne Airport Rail: phase one engagement

RPS | Planning | 2021 Core Values Awards

Rail Projects Victoria is delivering this key transport infrastructure which will benefit all Victorians. Overarching engagement objectives were based on the IAP2 Core Values to raise awareness of the project and gather community insights to shape project outcomes.

Northern Corridor Improvements 

New Zealand Transport Agency

The Northern Corridor Improvements (NCI) project in Auckland, New Zealand is a $NZ700 million motorway, local road, public transport and walking and cycling project that aims to improve travel choices and better link its community to local services and the wider region. The award entry was for the planning, design and consenting phase of the project in 2016-17.

Otaki to north of Levin 

New Zealand Transport Agency

This is a roading infrastructure project, led by the NZ Transport Agency, looking to improve State Highway 1 from Otaki to north of Levin to accommodate expected future traffic volumes and support the growth of the community. The Otaki to north of Levin project forms the northernmost section of the Wellington Northern Corridor.

Presentations

Challenging Engagement with Tony Clark

2017 IAP2 Australasia Conference

Communicating effectively and reaching difficult to target audiences can be one of the most challenging issues we all face. We live in a diverse and cross cultural society with a myriad of beliefs, challenges and views – engaging effectively is difficult and in many cases confronting and sadly in many cases not addressed or tacked on as an extra.

Engaging with First Nations

2018 IAP2 Australasia Conference

Developing cultural competency to unlock shared learning with Tanya Koeneman, Specialist Policy Advisor, NSW Department of Planning and Environment. Finding common ground with Corie Taylor, Senior Consultant, Indigenous Sector Practice Climate Change and Sustainability, EY Future of First Nations engagement with Noel Niddrie, Managing Director, Winangali.

Introducing the infrastructure engagement excellence framework

2019 IAP2 Australasia Conference

After extensive industry consultation, Melbourne Water and researchers from ANU’s Next Generation Engagement program are excited to present the Infrastructure Engagement Excellence Framework. The framework describes the engagement standards required to deliver optimal community and project outcomes.

Understanding social risk in the infrastructure sector

2019 IAP2 Australasia Conference

Next Generation research update – presented by the research team from Australian National University’s Next Generation Engagement Program.

2019 Conference | Engagement Unlocked | Selling a Dream

2019 IAP2 Australasia Conference

This presentation will explore the challenges of setting up a complex engagement programme across four geographical regions and more than 70 projects worth in excess of NZ$10billion, including working out how engagement will fit in and influence the programme’s development and contribute to great social outcomes.

Member only

Presentations

Engaging with Diversity with Stephanie MacDonald

2019 NZ Symposium

How can we be more inclusive of our diverse communities in our engagement practices? 

This forum will focus on supporting Engagement Practitioners to explore how they can be more inclusive of our diverse communities in our work in a safe professional setting.

IAP2 Australasia members, log in and watch the recording here.

How the Christchurch Earthquakes turned Town v Gown into Town with Gown with Marie Byrne and Dr Billy O’Steen

2019 NZ Symposium

This presentation explored the opportunities and challenges faced in growing the student and community relationships from the immediate post-earthquake, extending to where they are at eight years on.

IAP2 Australasia members, log in and watch the recording here.

How engagement shaped the Christchurch Heritage Strategy 2019-2029.

2019 NZ Symposium

Heritage is often viewed as traditional and conservative, and has the ability to be incredibly divisive. This workshop will provide you with a ‘toolkit’ on how meaningful engagement can be achieved, with ideas on processes that can give community voices a central role and actually change the way things are traditionally done.

IAP2 Australasia members, log in and watch the recording here.

Masterclass: Engaging in Indigenous and Culturally Diverse Environments with Michelle Feenan

2019 NZ Symposium

The Masterclass explores what needs to be considered and re-calibrated when engaging in remote Aboriginal communities within Australia. The subject is deeper than a cross-cultural or cultural competency focus. Michelle explores how the IAP2 Core Values and the framework for planning and implementing an engagement process (Design, Plan and Manage model) relate in a remote indigenous context.

IAP2 Australasia members, log in and watch the recording here.

Tactical Urbanism with Danny Pouwels

2019 NZ Symposium

Tactical urbanism is growing globally as a tool for changing mindsets and behaviours. This lecture looks at the benefits of using a community reference group to help manage the risks associated with consultation fatigue as part of the development masterplan and transport improvements being implemented in Wanaka.

IAP2 Australasia members, log in and watch the recording here.

Walking the talk: Community wellbeing at the forefront of project planning. 

2019 NZ Symposium

This session discusses examples of projects in New Zealand and Australia that have bought forward targeted engagement with the community much earlier than traditional planning processes specify in their ‘rule books’.

IAP2 Australasia members, log in and watch the recording here.

Webinars

Holding Space for High Emotion  Conversations

2020 Webinars

In times like these ones, fraught with polarisation, disconnection and the fear and anxiety that results from a global pandemic, how do you “hold space” for high emotion conversations? Chief Stormrider and IAP2 International Trainer, Stephani Roy McCallum joins Kylie Cochrane in this very special webinar to explore what holding space requires from you and some tips on how to do it.

IAP2 Australasia members, log in and watch the recording here.

P2 & Decision Makers

2016 Webinars

We often look at P2 from the practitioners’ point of view, we brought together three politicians who have embraced P2 and IAP2 principles in their decision-making process. 

IAP2 Australasia members, log in and watch the recording here.

Is Your Organisation P2-Centric?

2017 Webinars

Do you find it a challenge to convince your organisation to make P2 a priority? Despite the fact that organisations are being driven to commit to P2 by a combination of planning and legislation requirements, as well as community expectations, many organisations have not put public participation at the heart of its decision making and action. In this webinar Anne Pattillo presented the results of new international research and in-depth case studies to unpack how practitioners and organisations opened their hearts and practice to public-centered decision-making and action.

IAP2 Australasia members, log in and watch the recording here.

Making Engagement Meaningful with P2 Toolkits

2017 Webinars

Cristelle Blackford of CivicMakers, Abby Monroe of the City of Chicago, and Zane Hamm of the Centre for Public Involvement in Edmonton, talk about their successes in putting together kits specifically for particular projects. These kits are for people “closer to the ground” on certain issues, and by empowering and training them, can help overcome obstacles some of the challenges to a p2 professional, such as local distrust of governments or a government policy mandating P2 in a lot of instances.

IAP2 Australasia members, log in and watch the recording here.

Respect for Diversity, Inclusion and Culture

2017 Webinars

The first-ever winners of this award joined us to discuss how they approached two very different processes that all involved working across racial and cultural lines. Colleen Hamilton of EcoPlan International and Justin Beadle, the Chief Administrative Officer of the Village of Alert Bay, BC, alongside the ‘Namgis First Nation to create an Economic Development Plan called “Tides of Change”. The Plan covers tiny (4 sq km/1.5 sq.mi.) Cormorant Island, just off the northeast coast of Vancouver Island, where the two communities had lived side-by-side for decades without having much interaction.

IAP2 Australasia members, log in and watch the recording here.

Building P2 in your organisation

2018 Webinars

An ongoing challenge in Public Participation is not just to bring stakeholders to the table, but to build that culture of P2 within one’s organisation. The City of Edmonton dove into that notion in a big way, growing its internal public engagement department rapidly in the past year — and winning the IAP2 Canada Core Values Award as Organisation of the Year for 2018.

IAP2 Australasia members, log in and watch the recording here.

Facilitation agility: off the rails but still on track

2018 Webinars

Planning and delivering effective meetings requires the ability to adjust to changing conditions. Experienced facilitators know that even the most carefully planned sessions can go off the rails. It’s essential for facilitators to develop the ability to hold their scripts loosely and to be nimble at the front of the room. They need the skills required to adapt to the unexpected, while maintaining a laser-sharp focus on achieving the session’s objectives.

IAP2 Australasia members, log in and watch the recording here.

Handling Emotion and Outrage

2018 Webinars

The Great Divide. “Echo Chambers”. Thinking in silos. Mistrust of authority. It all comes with the territory for a P2 practitioner, and requires a special kind of approach, especially when these conditions manifest themselves unexpectedly. Any P2 process expects and encourages various points of view, so how do you deal with strong opposition and entrenched positions? Master Certified P2 Professional John Godec has many years of experience in dealing with such situations and has taken a deep dive into some of the psychology behind people’s attitudes.

IAP2 Australasia members, log in and watch the recording here.

Our Community Could Blow Up – – Do We Have Time For Some Quick Consultation? 

2018 Webinars

It may seem counter-intuitive: life and property are under immediate threat — say, from a pile of highly unstable explosives. Is now the time to sit down and engage the community on possible solutions? Shouldn’t we just step back and let the experts do their job? This is not a hypothetical situation, and Kristi Celicoand Doug Sarno, MCP3, had to deal with it. Did the community come up with a better plan? Were the consultations a boon — or a boom?

IAP2 Australasia members, log in and watch the recording here.

Public Transportation and Public Participation

2018 Webinars

IAP2 Australasia members, log in and watch the recording here.

Large-Scale P2 for Large-Scale Projects

2019 Webinars

Revamping an entire country’s criminal justice system … building an energy pipeline through 10 counties … huge scenarios with the potential to disrupt thousands – millions – of lives. In both cases, the proponents recognised the many ways people would be affected, and determined to engage the public at every stage, in order to achieve the best results all around.

IAP2 Australasia members, log in and watch the recording here.

What makes a top-notch project? Learn from the best of 2019!

2019 Webinars

Two projects that emphasised inclusion and reaching “seldom-heard” populations carried home top honours at this year’s IAP2 Core Values Awards, and this is your chance to learn from their success!

IAP2 Australasia members, log in and watch the recording here.

Youth Shaping Cities

2019 Webinars

This session critically examines the underpinning theory and systemic barriers that continue to exclude youth participation, resulting in civic disengagement, lack of trust, and significant missed opportunities. By analysing case studies and sharing best practices, techniques, and tools, we hope to empower engagement practitioners to re-imagine and redesign their youth engagement practices.

IAP2 Australasia members, log in and watch the recording here.

Talking to Planners and Engineers About P2

2020 Webinars

In your public engagement practice, do you find that the hardest people to bring onside are your own staff — the planners and engineers? Kylie Cochrane, head of public engagement with Aurecon, the international planning and design advisory group (and currently president of IAP2 International), has a lot of experience in talking to the experts. She’ll share some ideas on how to convince them that it’s “OK to let go”.

IAP2 Australasia members, log in and watch the recording here.

Making Inclusionary P2 Part of the Organisational Structure

2020 Webinars

Often, community engagement is regarded as public meetings and other processes to help develop policies and programs. But what happens when an organization makes engagement part of its values? Mickey Fearn can tell you. This IAP2 Learning Webinar,  is a “Charlotte Encore”, in which Mickey reprises his popular presentation from the 2019 IAP2 North American Conference in Charlotte, NC: Implementing Inclusionary Engagement as an Organisational Value.

IAP2 Australasia members, log in and watch the recording here.

Appreciative inquiry – empowering communities through collaborative infrastructure design

2021 Webinars

Learn how to run your own appreciative inquiry process and empower the public through strategic co-creation. Increasingly infrastructure design is an expert-driven process, yet publics have vital contributions to make. Hear about how the project team approached this challenge and how you can too. In this session, you’ll learn how to use appreciative inquiry principles in engagement processes and how to involve the public meaningfully in complex processes like infrastructure design.

IAP2 Australasia members, log in and watch the recording here.

Read more from the community

Taking infrastructure engagement to a new level at Level Crossings

Taking infrastructure engagement to a new level at Level Crossings

What does community engagement have to do with removing level crossings, you ask? Well, everything!
Those playing along at home will know the numbers: 58 level crossings removed and 27 to go. While we give props to our engineers and crews on the ground for this incredible feat, our engagement with these communities is vital in achieving this once-in-a-generation transformation to the way Melburnians live, work and travel.

read more