Managing Contemporary Outrage

Course Aim and Objectives

The aim of the Managing Contemporary Outrage course is to assist engagement practitioners to de-escalate conflict, high emotion, and outrage situations and identify and develop strategies for building organisational capability and resilience.

Participants will:

• Discuss the contemporary drivers of anger and outrage in our organisations and communities.
• Assess the state of conflict and emotion in the engagement process.
• Work with the stages of conflict escalation and apply the concepts of de-escalation.
• Apply strategies to move from conflict into engagement.
• Identify how to reduce conflict in situations of misinformation and duelling facts.
• Identify and apply how to model integrity and behaviours that de-escalate conflict.

By the end of this course, you will be able to assess, plan and manage conflict, and high emotion to de-escalate and shift to constructive participation, and identify strategies for building organisational capability and resilience.

Prerequisites

As part of the IAP2 Australasia Advanced Certificate in Engagement, this course has been designed for the experienced practitioner who has:

• completed the IAP2 Australasia Certificate of Engagement.
• a minimum of 5 years’ experience in leading and managing engagement projects, with
  • an in-depth understanding of engagement frameworks and practices.
  • the requirement to develop strategies, or previous experience in developing engagement strategies.

Applicants who meet the minimum years of experience criteria but have not completed the IAP2 Australasia Certificate of Engagement may still apply for consideration. Your application will be evaluated based on your experience in leading and managing engagement.

Please note: Advanced courses already completed will contribute to the updated Advanced Certificate.

If you do not meet the prerequisite criteria, please consider the other IAP2A courses available in the IAP2A Certificate of Engagement curriculum.

Course Dates

• 8 April 2025 (One Day – 8:30am – 5pm AEDT).

Availability for these courses are limited, and we recommend you register now to secure your place.

How to Complete the IAP2 Australasia Advanced Certificate

About IAP2 Australasia Training

Gain access to the right tools, resources and proven methods while connecting to other experts and organisations through continuous education with IAP2 Australasia.

IAP2 Australasia provides well-respected and industry-leading training in community and stakeholder engagement. Our training is tailored for all levels of education and experience, from the first time engager to managers and decision makers who benefit from quality engagement processes.

The benefits of IAP2 Australasia training:

• Practical knowledge and theory delivered in an inclusive training environment
• Training is participatory and experiential, with lots of positive interaction between participants from a diverse range of backgrounds
• Materials are contextualised for Australia and New Zealand
• All trainers are experienced trainers AND practitioners, able to reflect on current and real-world examples
• Flexible learning pathways for participants ensuring that all training is relevant and applicable
• All participants receive a quality training manual, with access to additional resources via our online forum (where applicable)
• All training delivered in professional training environments, in close proximity to public transport options

Want to Know More About our Training?

Find out more information on the IAP2A Certificate of Engagement, In-House Training and our Licensed Trainers.