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Managing Contemporary Outrage

Are you often exposed to situations that involve conflict, high emotion, and outrage?


Do you need to learn tools and techniques to deal with these situations? Do you want to turn these negative experiences into positive outcomes?

IAP2 Australasia’s Managing Contemporary Outrage course explores conflict from the perspective of more pressured and enabled communities, and how to frame the responses from an organisational perspective.

In this course, you will explore how to organisationally assess for and plan for engagement when there is a risk of differences of opinion, the contemporary drivers of anger and outrage in our organisations and communities, pressures in communities, conflict and emotion in the engagement process, stages of conflict escalation and conflict de-escalation, and how to Identify opportunities for building the capacity of your organisation to anticipate and respond to outrage.

To enrol in this course, you must have completed Essentials of Engagement training as the pre-requisite course to others in the curriculum.

Course Aim and Objectives

The aim of Managing Contemporary Outrage course is to assist engagement practitioners to de-escalate conflict, high emotion, and outrage situations and identify and develop strategies for building organisational capability and resilience.

Participants will

  • Discuss the contemporary drivers of anger and outrage in our organisations and communities.
  • Assess the state of conflict and emotion in the engagement process.
  • Work with the stages of conflict escalation and apply the concepts of de-escalation.
  • Apply strategies to move from conflict into engagement.
  • Identify how to reduce conflict in situations of misinformation and duelling facts.
  • Identify and apply how to model integrity and behaviours that de-escalate conflict.

By the end of this course, you will be able to assess, plan and manage conflict, and high emotion to de-escalate and shift to constructive participation, and identify strategies for building organisational capability and resilience

Why train with IAP2 Australasia

The IAP2 Australasia Certificate of Engagement is increasingly becoming the standard employers look for when hiring community engagement practitioners.

You will gain access to the right tools, resources and proven methods while connecting with other experts and organisations through continuous education with IAP2 Australasia.

IAP2 Australasia provides well-respected and industry-leading training in community and stakeholder engagement. Our training is tailored for all levels of education and experience, from the first time engager to managers and decision makers who benefit from quality engagement processes.

The benefits of IAP2 Australasia training:

  • Practical knowledge and theory delivered in an inclusive training environment
  • Training is participatory and experiential, with lots of positive interaction between participants from a diverse range of backgrounds
  • Materials are contextualised for Australia and New Zealand
  • All trainers are experienced trainers AND practitioners, able to reflect on current and real-world examples
  • Flexible learning pathways for participants ensuring that all training is relevant and applicable
  • Certificate in Engagement is recognised as the standard for engagement professionals
  • All participants receive a quality training manual, with access to additional resources via our online forum (where applicable)
  • All training delivered in professional training environments, in close proximity to public transport options

Want to know more about our training?

Find out more information on the IAP2A Certificate of Engagement, In-House Training and our Licensed Trainers.

Have a question?

Email us at training@iap2.org.au and our friendly team will be very happy to help answer your questions.