Certificate in Engagement

Released in 2014, the Certificate in Engagement was developed to bring an Australian and New Zealand context to community and stakeholder engagement training. Very quickly the Certificate is becoming the standard that employers are looking for in staff who work in, or manage, community and stakeholder engagement.

With new concepts, new tools and with solid foundations in existing practice, the Certificate will support all levels of experience and learning, varied roles in engagement and management.

The Certificate in Engagement is for all levels of understanding, experience and learning, from the first-timer to those who wish to update or refine their skills.

IAP2 Australasia Certificate of Engagement Pathway Options


IAP2A Certificate Pathway Diagram

PLEASE NOTE: Engagement Essentials is the compulsory first day of training, and is the pre-requisite to many other training modules. If you have not completed this module you may be unable to register for other modules.

There are two pathways that the Certificate in Engagement can be completed:

Pathway One:

Certificate in Engagement – Core Modules

Engagement Essentials (one day) AND Engagement Design (two days)  AND Engagement Methods (two days)

Pathway Two:

Certificate in Engagement – Elective Modules

Engagement Essentials (one day) AND Engagement Design (two days) OR Engagement Methods (two days), PLUS ANY TWO OF:


  • Conflict in Engagement (one day)
  • Engaging with Influence (one day)
  • Engagement Facilitation (one day)
  • Engagement Evaluation (one day)

Core Modules

Engagement Essentials

There was nothing I thought I couldn’t apply to my role”. Engagement Essentials participant, February 2019

In this prerequisite for IAP2 Australasia’s Certificate in Engagement, you will learn the key models of engagement and practice, and how:

  • the community Engagement Model helps you to decide whether the organisation is responsible, or whether the community should take the lead or if should work together, giving you clarity to your planning.
  • the five-step Design Platform ensures you make the right decisions, and are working in the right ‘profile’, and,
  • the IAP2 Spectrum helps you decide how much influence on the decision is allowed.

By the end of this course you will understand the essential elements of a ‘best practice’ contemporary model for engagement and the next steps you, or your organisation need to take.

Download the information sheet.

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Engagement Design

The practical side of actually putting together an engagement plan [was useful] – it made the theory come alive and allowed me to see where the pitfalls are and the important aspects you can’t brush over.” Engagement Design participant, August 2019

The aim of Engagement Design is to apply the key design concepts and process of IAP2 Australasia’s Engagement Model.

Our two-day Engagement Design course delves into the detailed requirements of planning a successful engagement process. Delving step-by-step into the detail of the Design, Plan, Manage Model, it provides you the opportunity to work with team members to ensure your engagement process is robust.

By the end of this course you will be able to form and express an opinion as to the appropriate ‘best practice’ design plan for an internal or external engagement.

Download the information sheet.

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Engagement Methods

The Facilitator’s leadership and timekeeping skills were amazing. Her use of humour had us all thoroughly engaged. She further shared her knowledge and guidance over several issues we were facing on our current projects that were outside the scope of the methods training. I will always remember this Facilitator. This was an amazing course.” Engagement Methods participant, May 2019

The aim of Engagement Methods is to examine and assess a range of methods so that you will know the appropriate tool for a specific context.

The course challenges you to; assess the appropriate method(s) to achieve your outcomes, consider new methods, and question what you’ve done before.

By the end of this course, you will be able to focus on generating effective communication and constructive dialogue with stakeholders and the community.

Download the information sheet.

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Elective Modules

Conflict in Engagement

[The most useful aspect was] “Role playing to get insights into different personas and methods to work with them. Also what people felt about conflict – reassurance that we grapple with similar feelings and thoughts and challenges.” Conflict in Engagement participant, June 2019

The aim of Conflict in Engagement is to equip those who face situations of conflict in the engagement context to better manage the dynamics.

Exploring the five dimensions of conflict in the engagement context, this course will help you to:

  • Understand a range of strategies for responding to difficult situations and challenging behaviours.
  • Practise ways to prepare for, and respond to, difficult situations.
  • Explore approaches to anticipate, prevent and/or mitigate tense situations.

By the end of this course you will have developed skills to enhance your ability to approach engagement situations that might trigger conflict.

Download the information sheet.

View training calendar

Engagement Evaluation

I never thought I would recommend evaluation as a must-have course but I think it’s crucial we as a profession get better at showing the value of what we do.” Engagement Evaluation participant, June 2019

The aim of Engagement Evaluation is to calibrate your critical thinking. You’ll be challenged to:

  • Ask, “Why evaluate – What’s the theory?”
  • Create an evaluation framework
  • Assess, and make sense of the results
  • Communicate the results to different stakeholders

We are challenging you with current ‘best practice’ – which we all think we know – and working out the reasons why we are often underwhelmed with the results.

By the end of this course you will have enhanced your knowledge with regard to accurate and relevant methods of engagement evaluation.

Download the information sheet.

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Engagement Facilitation

Testament to the course and trainer that even though I have a lot of experience in facilitating engagement, I found the course day stimulating, practical and a valuable learning experience. Thanks!Engagement Facilitation participant, July 2018

The aim of Engagement Facilitation is to develop the skill to facilitate live events in the moment.

We’re not assuming you are a consultant who does this day in, day out: we’ve designed this course for that occasion when you are expecting someone else to be running a session, or everything to be in hand but, guess what! It’s that moment you hoped would never happen!

Using a model called the “3 ‘P’s” of Facilitation, you will explore the drivers of a successful facilitation style and ability. After all, it is about you; your ability to move others to an acceptable outcome. Facilitation skills in the engagement context is an essential career skill and in one day you can enhance your confidence.

By the end of this course you will have enhanced your ability to respond appropriately, generating confidence in, and support for, your facilitation approach.

Download the information sheet.

View training calendar

Engagement Facilitation

I discovered and understood some behaviours that are likely to have impacted my credibility as an adviser and manager, and I have the tools to correct/improve.” Engaging with Influence participant, March 2019.

The aim of Engaging with Influence is to help engagement practitioners enhance their professional presence.

Engaging with Influence provides tools and knowledge to assist you to build your professional credibility and to ethically influence other professionals, senior management and community members. It offers key professional development skills for our engagement context.

Validating the worth of engagement to others can assist towards better budgets and more time for engagement planning.

By the end of this course you will have the skills to enhance your professional impact and presence.

Download the information sheet.

View training calendar

Can’t see the training module you are interested in?

Email us at training@iap2.org.au and our friendly team will be very happy to assist.

Want to know more about our training?

Check out the frequently asked questions page. If you still can’t find your answers, email us at training@iap2.org.au.

IAP2 Australasia Cancellation Policy

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to complete the on-line form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.