Understand, and effectively manage conflict dynamics
Learn how conflict can lead to a better outcome
Conflict in Engagement is one of IAP2 Australasia’s elective modules in community and stakeholder engagement training, and is suitable for all levels of engagement experience. The sessions are highly interactive where you can network with professionals across varied industries.
The aim of Conflict in Engagement is to help you understand, and more effectively manage, conflict dynamics.
The objectives are to:
- Understand how conflict can develop
- Understand a range of strategies for responding to difficult situations and challenging behaviour
- Explore the five dimensions of engagement conflict and ways to anticipate and/or mitigate factors that might give rise to conflict.
By the end of this course you will have the skills to enhance your ability to manage situations of stress and conflict.
From the trainer
Hear from IAP2 Australasia trainer, Helen Christensen, on why you should develop and grow your community engagement skills with IAP2 and Conflict in Engagement.
Why train with IAP2 Australasia
The IAP2 Australasia Certificate in Engagement is increasingly becoming the standard employers look for when hiring community engagement practitioners.
You will gain access to the right tools, resources and proven methods while connecting with other experts and organisations through continuous education with IAP2 Australasia.
IAP2 Australasia provides well-respected and industry-leading training in community and stakeholder engagement. Our training is tailored for all levels of education and experience, from the first time engager to managers and decision makers who benefit from quality engagement processes.
The benefits of IAP2 Australasia training:
- Practical knowledge and theory delivered in an inclusive training environment
- Training is participatory and experiential, with lots of positive interaction between participants from a diverse range of backgrounds
- Materials are contextualised for Australia and New Zealand
- All trainers are experienced trainers AND practitioners, able to reflect on current and real-world examples
- Flexible learning pathways for participants ensuring that all training is relevant and applicable
- Certificate in Engagement is recognised as the standard for engagement professionals
- All participants receive a quality training manual, with access to additional resources via our online forum (where applicable)
- All training delivered in professional training environments, in close proximity to public transport options
Want to know more about our training?
Find out more information on the IAP2 Certificate in Engagement, In-House Training, Skill Electives, Foundations in Public Participation and our Licensed Trainers.
Have a question?
Email us at training@iap2.org.au and our friendly team will be very happy to help answer your questions.
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