Frequently Asked Questions

What time does the training start and finish?

8:45am for a 9am start and finish at 4:45pm.

Do I need to bring anything to the training?

You don’t need to bring anything along to training. A manual, notepad and pen will be provided in the training room for you. You can of course bring your own notepad if you wish.

When should I register for the training?

We recommend registering for training at your earliest convenience. Your place at training is confirmed upon payment of your invoice 5 working days prior to the training date.

What if I register and then I need to change/cancel my registration?

IAP2 reserves the right to replace your registration reservation with another participant, if your invoice is not paid 10 working days prior to the training or event. The only exception will be for pre-approved terms as detailed below.

You may cancel or change your reservation anytime up to 10 working days before the scheduled date, without incurring a cancellation fee.  After this time a cancellation fee equal to the registration fee applies.

The following policy will apply to cancellations, changes or non-attendance within 10 working days of the scheduled training or event:

  1. If you can find a replacement participant that meets the pre-requisite requirements (if any), then no cancellation fee will apply provided the replacement complies with this policy
  2. If you are unable to provide a replacement participant then no refund will be payable by IAP2.
  3. There is no refund for non-attendance.

IAP2 may consider applications for extenuating circumstances to waive the cancellation fee.

IAP2 reserves the right to request supporting documentation for extenuating circumstances for participant non-attendance or cancellation.

Pre-approved Terms

Organisations can apply for approval to IAP2 for an account to receive payment terms for IAP2 training or event registrations. Each account application will be considered and approved by the IAP2 Finance team. Applicants will need to complete the on-line form requesting an IAP2 account which will be processed by Finance normally within 2 working days of receipt and applicants will be notified accordingly by email.

Pay Later exceptions – Organisations who do not have a Purchase Order (PO) number to complete their IAP2 training or event registration will be able to secure a reservation for training or event and have 10 working days to provide their PO to IAP2. After 10 working days if no PO is received then IAP2 reserves the right to rescind their booking reservation.

Can I tentatively hold a place?

Unfortunately we do not tentatively hold places for people. You need to register for a course to secure a place.

Can I receive RPL for any previous training?

We do not offer recognition for prior learning (RPL) for our training courses. If you have undertaken any Foundations in Public Participation training, please contact to see what training options are available for you.

Are there any discounts available?

The only discount available for training is the member pricing, which is only available to financial members of IAP2 Australasia.

Having trouble paying for your training, event or membership?

We recommend making payments on our website via Internet Explorer. 

Do I have to do Engagement Essentials first?

Engagement Essentials is the pre-requisite for the Certificate in Engagement. It’s the foundation for Engagement Methods and Engagement Design. You do need to complete Engagement Essentials before moving onto these modules.

Our electives are designed as stand-alone training so you can complete an elective before you do Engagement Essentials.

Is there a pre-requisite for electives?

There are no pre-requisites for electives. Our electives are designed as stand-alone training so you can complete any elective at any time.

How do I get my certificate?

You will receive a digital certificate of attendance for each module. Once you have completed the IAP2 Australasia Certificate in Engagement, you will receive a digital copy of the certificate at the end of the month of completion. If you would like a printed copy of your Certificate in Engagement, please advise the best postal address for this via reply email to your digital Certificate.

What to wear

There is no dress code for our training. We recommend you wear something comfortable as you will be sitting and moving around the training room throughout the day. If in doubt we suggest semi-casual work wear. 

Dietary requirements

If you have any dietary requirements please notify our Training Administration Coordinator a minimum of three working days before the training to ensure your requirements can be provided. 

Can I book accommodation with my training?

Please note IAP2 Australasia is unable to arrange or recommend accommodation.